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Services.

Scale with confidence
About Big Image
About Big Image

We help growth focused retailers and franchises scale with confidence.

Our flexible, repeatable brand systems make expansion faster, smoother, and more consistent.
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Our step-by-step process

From brand to rollout

01Brand developmentFoundation
Build a brand that's ready to scale

Before any rollout can succeed, your brand needs to be sharp, consistent, and ready to show up confidently — across every location and customer touchpoint.

We help you build the brand foundations that set the tone for everything that follows — from strategy and storytelling to visual identity and branded touchpoints.

What this includes
Brand strategy (where required)Covering audience, positioning, voice, values, and competitors
Brand identity developmentIncluding logos, visual assets, and examples of real-world applications
Brand guidelinesOutlining tone of voice, colour, typography, usage rules, and key messaging
Ready-to-use brand assetsSuch as environmental graphics, POS marketing, packaging, uniforms, menu systems, and social media templates

Whether you're getting investor-ready or preparing to franchise, we help you create a brand that looks as confident as your growth plans.

"We don't just design how your store looks. We shape how your brand grows."

02Store experience strategyPlanning
Get the foundation right

Once your brand is clear, we help you map out how it should be expressed across different formats and environments, such as kiosks to pop-up shops to full-service stores.

Together, we define the customer experience, map your growth priorities, and anticipate any rollout blockers early.

What this includes
Plan your brand for growthA practical brand roadmap tailored to your store formats, tenancy types, and target markets so every decision supports your growth strategy
Define the in-store experienceBrand experience planning to identify your pillars, must-have moments, and customer expectations and turn them into consistent, repeatable in-store experiences
Lock in your brand must havesA clear list of brand "must-haves" so every location delivers the moments that matter, no matter the format
Identify rollout risks earlyEarly insights into common rollout blockers so you can plan ahead, avoid delays, and launch with confidence

"We make sure you're not just building a store — you're building a system that works anywhere."

03Scalable brand system designDesign
Design once. Apply anywhere.

We create flexible, modular brand systems designed to scale so you're not reinventing the wheel with every new site.

Our approach helps you maintain visual consistency, speed up decision-making, and reduce costly rework. Together, we define the customer experience, map your growth priorities, and anticipate any rollout blockers early.

What this includes
Flexible design systemsDesign systems that adapt across different store formats from kiosks, pop-up, inline stores, or standalone sites
Consistent signage and wayfindingClear signage and wayfinding to support customer flow and retail performance
A cohesive visual systemA ready-to-use visual system — colours, typography, imagery and layouts — so every store feels on-brand
04Design documentationDelivery
Everything documented. No guesswork.

We turn your design system into easy-to-follow documentation and toolkits so whether it's for RDM approval, a signage installer, or a project manager, everyone's on the same page.

What we deliver
Approval-ready rollout documentationRDM optimised brand rollout documentation including signage specifications, finishes, mocked-up elevations, and detailed drawings for any custom elements, ready for RDM and Centre approvals
Signage documentationSignage production packs with all the graphics, specs, and artwork files required to quote, manufacture, and install with confidence
Brand guidelinesCovering tone of voice, logo use, colour, typography, and other key visual elements
Ready to use templatesOptional templates for packaging, uniforms, menus, and social media created when needed to support consistent execution

"Our documentation gives everyone exactly what they need to get it right the first time."

05Procurement & fitout supportSupport
On-site and on-call support.

Your project doesn't stop at design and neither do we. We stay involved through production, quoting, approvals, and handover.

Our job is to keep things moving, reduce risk, and ensure the brand shows up the way it's meant to.

We support you with
Supplier briefings and vendor coordinationSo trades and fabricators understand the brand intent and deliver accurately on design
Cost-effective sourcing adviceWe help identify value-driven options for signage, displays, and branded touchpoints that maintain quality without blowing the budget
Contractor support during tender and buildFast answers to design and technical questions to keep things moving during tender, fitout, and handover
Site-specific brand asset adjustmentsWe adapt graphics or layouts as needed to meet landlord requirements, site conditions, or last-minute surprises after access or measurement
06Brand compliance & quality assuranceQuality
Protect your brand — everywhere.

Your customers should get the same brand experience at every store. We help you keep things consistent even as your network grows.

What this includes
Brand checks across key touchpointsBrand checks across signage, messaging, and key in-store touchpoints
Visual references for consistent executionReference visuals that show what good execution looks like and what to avoid
Brand rules for scaling across locationsGuidance on which brand elements can flex by location and which must stay consistent
Brand GuidelinesBrand guidelines to help franchisees and store teams confidently roll out:
+ POS posters
+ Ticketing and menus
+ Packaging and uniforms
+ Social media templates and seasonal updates
07Feedback & iterationOngoing
Refine as you go.

No system is perfect from day one so we help you improve with every rollout.

Ongoing support includes
Post-launch check-insPost-launch check-ins to review store performance and uncover opportunities to improve
Documentation updatesBased on real-world learnings from previous rollouts
Design system refinementsUpdating layouts, assets, or guides as needed
Toolkit updatesKeeping your documentation and templates fresh, relevant, and future-proof as you grow

With over 20 years of experience and hundreds of successful stores, we’ve helped businesses transform one-off concepts into scalable brand experiences that work in the real world and connect with customers at every location.

Ready to scale with less stress and more confidence?

Let’s talk about your next store and how we can make every one after that easier, faster and more consistent.

Talk Now or Schedule a Call
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